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ApparelBus.com

RETURN AND EXCHANGE

Returns will be absolutely free if you received wrong or incorrect order/item.

RETURN AND EXCHANGE FAQs

Q: Can I “CANCEL,” “ADD” or “CHANGE” item?

Yes, if you want to cancel the order, you can call our customer service within one hour after placing the order. Other than that, you cannot “CANCEL,” “ADD” or “CHANGE” items, as you processed the order, when you place them, so that you can get your item as early as possible. However, you can return or exchange the product as soon as you receive it.

Q: Can the shipping cost be refunded?

If you wish to return the goods for any personal reasons for which the company is not responsible, the freight will not be refunded. However, if you receive a defective or incorrect item, we will refund all shipping costs.

Q: Can I get a refund on a different credit card than the one used for the transaction?

No, we can only refund the amount in the same credit card used for the transaction. If your credit card is missing, we can pay you via PayPal or cheque. Either you can't receive payment through PayPal or cheque then, we can issue you a store credit in the form of bonus points that you can use while ordering your next order with us.

Q: How can I contact you?

You can contact us by using our email address i.e.; support@apparelbus.com. Other than that you can use live chat or you can call us at +1-800-710-8896 & +1-442-325-3923.

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EXCLUSIONS

Ship Mill:

All Ship mill products/order and sales items are final and not for exchange, return or refund anymore. If you received any defected or incorrect order we will happily accept those orders and quickly replace the defected order.

Close-out Items Return Policy:

Close-out orders cannot be return, refund or exchange, close-out items will be checked plainly on item detail page.

Intimates Return Policy:

By law, intimate pieces of clothing containing a groin can't be returned once they have been worn or attempted on. If it's not too much trouble audit estimate outline and contrast and you're existing intimates.

 

Worn, messy, washed or adjusted items can't be returned.

Faulty Items Under Warranty

ApparelBus always looking forward to seek their customers’ need. However, in any condition if you receive the faulty/incorrect item, you can raise an RMA request strictly under the condition stated on Returns and Exchange policy. To claim the product warranty, few details will be required i.e., order number and purchasing date. It is advised you to mention these details in you RMA request. After that, we will confirm if the claimed product is still lie in return stage, soon after that, one of our customer service representatives will contact you in order to resolve the issue via email.

After the confirmation, if the product is faulty/incorrect, you will receive an RMA number correspondingly you will be advice to follow the RMA procedures. Once your request has been processed, Apparelbus representatives review the request against their defined measured and try to resolve the particular issue. If the product/item is not fitted or incorrect delivery. Apparelbus will send you a replacement.

TERMS AND CONDITIONS

  • Items cannot be returned without Return Approval(RA). Click here to ask for return approval.

  • All items must be sent back completely with their original packaging in the condition they were received.

  • Once RMA allocate to you, you need to pack the item in its original packaging or the same way you received the item. If the box is found to be damaged of marked in any way, 30% restocking fee shall be applied.

  • Ensure that the return package clearly mention/written the RMA number if not it will be discarded or not accepted.

  • Moreover, your complete details i.e., Address; order no is also mention/written outside the box otherwise it will be discarded as well.

  • After we receive incorrect/faulty package from you. Apparelbus reserves all rights to check the product. If we find any issue, we will send the replacement within 10 working days approx.

  • It must be kept under consideration that any differences or inconsistencies concerning your PO and the received goods, in any case, should be notified within 2 days after the items have been received.

  • This is to acknowlege our customers if ApparelBus.com sends you any irrelevant, wrong order/item return shipping cost will be bear by ApparelBus.

  • But if customers don't like the product and want a return or refund the whole return shipping cost will bear by customer.

  • To benefit free shipping,Merchandise add up to must be over required dollar sum ($149.99 by and large and$249,99 with special offers). On the off chance that you restore a item that diminishes your merchandise total to beneath free ship level; your discount will be charged sending sum that you got as credit to original request.

  • Assessment of the returned items may take 5 - 8 business days. It would be ideal if you permit 3-5 business days to receive refund.

RETURN & EXCHANGE POLICY FOR INTERNATIONAL CUSTOMERS

  • Return Authorization (RA) is compulsory to return merchandise at ApparelBus.

  • Returns will be completely free on the off chance that you got an incorrect item (i.e. you got an item that you didn't requested)

  • In return, please submit another request and restore the other item that you acquired after accepting RMA (Return Merchandise Approval). When we get your returned merchandise, refunds will be handled to the installment method that were utilized to submit the order

    For further details or relevant queries,

    Call: +1(442)325-3923,+1(800)710-8896 OR Email: rma@apparelbus.com

     

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