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ApparelBus.com

FAQs

 Order Tracking?
 
Q1: Can I Track my order? 
Yes, you can track your orders at ApparelBus. If your order is customized, then click here to know how you can track it. Otherwise, we will send you an email with the tracking ID once your order has been shipped. You can track your order on the DHL USPS website within 24-48 hours. 

Q2: Is my order secured at ApparelBus even after tracking it online?
Yes, our webs it uses state-of-the-art encryption technology. Any secret information you submit on our site, such as a credit card number, is encrypted and sent over a secure connection from your computer to our server. You will see a "padlock" symbol on our checkout page in your browser, showing that your connection is secure.

Q3: Do I need to create a member account to track my order at ApparelBus?
Yes, your customized orders can only be tracked from a member account at ApparelBus. Moreover, creating an account with us has benefits, including the following:
- Your purchase history is saved; hence you can avail discount on your future orders, 
- Your contact and shipping information is already saved
- You can check your order before it has shipped. 

Shipping?

 

 Q4: Can I get a refund for the shipping cost?
Yes, your shipping cost can be refunded if you receive a defective or incorrect item; however, if you want to return your order for personal reasons, then freight/shipping costs will not be refunded. 

Q5: Can I "CANCEL," "ADD", or "CHANGE" an item after it has shipped?
No, if you want to cancel the order, you can call our customer service within one hour after placing the order. Other than that, you cannot "CANCEL," "ADD," or "CHANGE" items as you process the order when you place them so that you can get your item as early as possible. However, you can return or exchange the product as soon as you receive it.

Payment Options?

Q6: Does ApparelBus offer Cash on Delivery?
No, however, you can pay online Via American Express, PayPal, Mastercard, Diners Club International or Visa Card. 

Q7: Can I get a refund on a different credit card than the one used for the transaction?
No, we can only refund the amount to the same credit card used for the transaction. We can pay you via PayPal or cheque if you miss a credit card. If you can't receive payment through PayPal or cheque, we can issue you a store credit in the form of bonus points you can use while ordering your next order with us.

Account Opening?
 
 Q8: How do I sign in and sign out at ApparelBus?
It is easy. Just click on the accounts and lists icon in the upper right corner and click on the sign-in button. You will be directed to the location of the customer login page. You can add credentials and log in immediately if you already have an account. However, you can register and log in later if you are a new customer. To log out, click the log out button under the "Your Account" tab.

Q9: Is it obligatory to be registered on the website to place an order?
Yes. You need to have a work account for placing an order at ApparelBus. If you are a new customer, you need to register first. When you register for the first time, you can sign up for the ApparelBus Rewards Program.

Q10: How do I change my account information?
Log in to the My Account page and update your information. The changes you made in your account will not be reflected in any order you may have in progress.

Q11: How can I make sure that the product looks fantastic? How can I set up an account at ApparelBus.com?
You can easily create an account an account at ApparelBus.com. Enter your Name, Email address, and desired password and sign up as a member. 

 Review?
 
Q12: How do I write a review?
Click on the product that you want to write the review for. Scroll down to the user options and click on the customer review. 

Contact Us?
 
 Q13: How can I contact you?

You can contact us by using our email address, i.e., support@apparelbus.com. Alternatively, you can use live chat or call us at +1-800-710-8896 +1-442-325-3923.

 
Product Quality?
 
 Q14: What quality can I expect at ApparelBus?
We only stock 1st quality products: no Secondhand or Cut tag items.

Q15 : How to wash apparel to sustain its life?
Washing and Drying: Most of the products we sell are pre-shrunk. However, 4-8% will still shrink, depending on your washing and drying techniques. While different for each Brand, Shrinkage also has an Industry Standard. (Also affected by colour Treated fabrics). You can expect 4% to 8% Shrinkage on all Cotton fabrics, including Pre-Shrunk. The shrinkage rate will only be limited if the textile contains 5% (or more) non-cotton or the garment is marked as obtained compacted cotton.

Discounts?
 
 Q16: Can I combine two or more special offers/discount deals by ApparelBus.com?
No, you have to separately avail special offers at ApparelBus.com. 

Compare Products
 
 Q17: What is the difference between a structured and an Unstructured Cap?

A structured cap has a stiff fabric that, when worn off, does not disturb the structure of the head. While an unstructured cap, when worn off, gives a crown-shaped look.


Q18: What is the difference between fleece and sweatshirts?

A fleece jacket has uncountable wool or hair, while a sweatshirt is made of textured knit fleece, making it a loose shirt and not too rough or stiff.


Q19: Why should I choose to spot color printing?
The three benefits of spot color printing are:
- On the desired material, vivid shades and raw prints look appealing,
- It gives perfection to the precision look of the apparel, 
- It is quite safe to use spot color printing. 







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